At Lace Haven, we prioritize swift and secure delivery for all your orders. Our team meticulously processes each purchase within 1-2 business days, ensuring your carefully selected items are packaged with care. Whether you're shopping for everyday essentials or specialized gear, our logistics network is optimized to handle diverse product categories, from fashion accessories to performance-driven footwear. We partner with trusted carriers to maintain reliability at every stage of the delivery journey.

Processing typically completes within 48 hours of order confirmation, excluding weekends and holidays. Transit durations vary based on destination and carrier capacity. Domestic shipments generally reach customers within 5-7 business days, while international deliveries may require 10-20 business days depending on customs clearance. Seasonal peaks may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.

We offer transparent pricing with tiered shipping options:

• Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
• Free Shipping (10-15 Business Days): Automatically applied to orders of $60+ (maximum order value $9,999)

These rates reflect our commitment to balancing affordability with reliable service across all product categories.

Currently serving 30+ countries across North America, Europe, and select Asian markets. We cannot ship to embargoed regions or countries with restrictive import policies. During checkout, our system automatically validates delivery eligibility based on your shipping address. For specific territory inquiries, please contact our support team prior to ordering.

Within 24 hours of shipment dispatch, you'll receive a confirmation email containing:

• Carrier-specific tracking number
• Direct link to monitor progress
• Estimated delivery window

Our tracking portal provides real-time updates, including customs clearance milestones for international shipments.

While 98% of deliveries arrive on schedule, unforeseen circumstances may occur. If your package exceeds the estimated delivery window by 5+ business days, please contact lacehavent@gmail.com with your order number. We'll immediately initiate carrier investigations and provide resolution options, including reshipment or refund where applicable. Claims must be filed within 30 days of shipment date.

International customers are responsible for any applicable taxes, duties, or brokerage fees imposed by their country's customs authority. These charges are separate from your order total and typically collected upon delivery. We recommend consulting your local customs office for current regulations, as rates vary significantly by product category and declared value. Unfortunately, we cannot pre-pay or estimate these fees on your behalf.